Partner Success Specialist

Location: Onsite in Fort Lauderdale, FL or Atlanta, GA
Apply now

Overview of the position

As a Partner Success Specialist, you will play a pivotal role in nurturing and strengthening relationships with key partners within the automotive industry, including OEMs, Financial Service Providers, Digital Service Providers & more. You will be responsible for ensuring a positive and collaborative experience for our partners, driving mutual success, and contributing to the overall growth and satisfaction of the network. Additionally, you will provide hands-on support to field teams and their dealers, ensuring seamless adoption and optimal usage of the RockED platform.

Job responsibilities:

Partner Relationship Management

Support and Enablement

  • Develop and maintain strong relationships with existing partners, understanding their needs and aligning them with our products/services.
  • Act as the main point of contact, addressing inquiries, providing product/service information, and ensuring a high level of satisfaction for all users.
  • Build and maintain strong relationships with frontline partner field team staff, offering guidance and resources to drive engagement.
  • Provide dedicated support to field teams and their dealers, ensuring seamless adoption and usage of the RockED platform.
  • Assist in training and enablement efforts to boost engagement, knowledge retention, and platform utilization.
  • Serve as a liaison between RockED and partner field team leadership, ensuring alignment with their objectives.

Collaboration and Feedback

Data Management and Reporting

  • Work closely with cross-functional teams to ensure a seamless onboarding process and ongoing support for partners and their dealers.
  • Gather feedback from partners and field teams, relaying insights to internal teams for continuous platform improvements.
  • Collaborate with the marketing team to develop and implement partner-specific initiatives and campaigns.
  • Utilize CRM tools (e.g., HubSpot) to track and manage all partner interactions, ensuring accurate and up-to-date records.
  • Monitor and report on partner engagement and performance metrics to inform strategic improvements.

What we expect of you:

  • Proven experience in a customer relationship management, partner experience, or similar role.
  • Strong written and verbal communication skills with ability to connect with all levels of dealership management, from General Manager to sales and service associates. High level of comfort with communication of detailed business topics via phone call and video conference.
  • High level of comfort with communication of detailed business topics via phone call and video conference.
  • Strong understanding of automotive dealerships and the ability to build and maintain relationships effectively.
  • Self-motivated with the ability to work independently and collaboratively.
  • Familiarity with CRM tools, preferably Hubspot, and proficiency in utilizing them for partner relationship management.
  • Results-driven and goal-oriented mindset
  • Bachelor’s Degree from accredited university

What you can expect of us:

  • A fun, fair and fast workplace.
  • Competitive salary.
  • A work environment that welcomes your ideas and suggestions, big or small.
  • An energetic, fun and hard-working in office experience in either Fort Lauderdale, FL or Atlanta, GA.
  • The role may require working non-standard hours. Adaptability to varying work schedules is essential.
  • Willingness and ability to travel to potential partner locations across multiple states as needed.
  • Ability to thrive in a fast-paced environment with demanding schedules. Adaptability, pressure handling, and commitment to meeting sales targets are crucial for success.