Shawn Armorer specializes in training car salespeople on elevating their customer phone service abilities.
Make Lasting Impressions Over the Phone
Having the right phone skills resides heavily on your ability to be prepared, maintain call control, and be memorable with your car buyers.
Expert: Shawn Armorer
Length: 4 Journeys with 25 Guides
Collection: Advanced Phone Skills
1) Create A Sense of Urgency
Learn how to create an honest sense of urgency with these word tracks that help keep the customer motivated to buy now, rather than later.
2) Utilize The 3-3-3 Technique
Learn how to use the 3-3-3 technique to separate you and your dealer from the one across the street so you can sell more cars.
3) Be Phenomenal, or Forgotten
Here are 5 quick tips for how to be phenomenal with your car buyers, so you won’t be forgotten.
4) Focus on Empathy, Not Sympathy
Avoid the natural tendency to become complacent on the phone instead of displaying true empathy. Use these word tracks to connect compassionately with your dealership customers.
5) Build Rapport with Situational Awareness
How to use situational awareness on the phone with your vehicle buyers to improve your communication skills.
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