Frequently Asked Questions

1. Scan the QR code sent to you, and download the RockED app from the App Store/Play Store
   
   
   
2. Once you install the app you will need to launch the app and allow notifications from the RockED app 
3. Once you watch the intro screens, select the 'Login with Dealership Email' option on the login page 
4. Enter your official dealership email 
5. Authenticate yourself using the OTP sent to the official email. If your dealership is onboarded your dealership email domain will be recognised. 
6. After entering the OTP, complete the rest of the onboarding steps such as selecting your dealership, department, role, years of experience, notification preferences
7. After completing the onboarding process, you will be given a brief tour of the app post which you can start learning 
8. Once users complete onboarding, managers can track their learning progress on the in-app reporting dashboard.

1. Download the RockED app from Appstore or Playstore 
2. Once you watch the intro screens, select the 'Login with Dealership Email' option on the login page 
3. Enter your official dealership email 
4. Authenticate yourself using the OTP sent to the official email. If your dealership is onboarded your dealership email domain will be recognised. 
5. After entering the OTP, complete the rest of the onboarding steps such as selecting your dealership, department, role, years of experience, notification preferences
6. After completing the onboarding process, you will be given a brief tour of the app post which you can start learning 
7. Once users complete onboarding, managers can track their learning progress on the in-app reporting dashboard.
   
   

Users can onboard on RockEd themselves by following the below steps: 

1. Download the RockED app from either Appstore or Playstore.

2. Choose the "Login with Dealership Email" option and enter your official email ID. 

3. Once you have entered your email ID, you will receive an OTP to authenticate your identity. Enter the correct OTP received on your email and select your Dealership, Department, Role and Years of Work Experience.

4. Once you have completed all the onboarding questions, you will be able to start watching content.

5. If you are a manager in the dealership, you can keep track of new users in the reporting section once they complete onboarding.

Managers have the authority to deactivate the accounts of users who are no longer employed at their dealership. To deactivate these accounts, one must have access to reporting within the App. If you cannot see the Dashboard tab in the bottom menu, it indicates that you do not possess the necessary permissions to access reporting. In such a case, please get in touch with your RockED Sales/Partner Experience contact to enable reporting for you.

If you do have access to Reporting Dashboard in the app, follow the below steps to disable users who no longer work at your dealership: 

1. Open the app's Dashboard tab and navigate to the specific dealership where the user you want to deactivate is working.
2. Click on the View Details button in the reporting view of the particular dealership 
3. Scroll to the particular user's card in the Activity/ Consistency Score tab of the reporting dashboard 
4. Click on the user's card and navigate to the three-dot menu in the top-right corner.
5. To disable a user, select the "Disable User" option from the user edit menu.
6. Please confirm the disable action as it will result in the user getting disabled.

You can submit a support ticket through the Contact Us feature under the Accounts tab or email us at support@rocked.us with any concerns or suggestions. We will respond within 48 hours.

Alternatively, you can email us at support@rocked.us

In RockED, Journeys are a series of videos and interactions known as Guides. If you wish to assign Journeys on RockED, your RockED profile must be enabled to do so. In most cases, if you have access to the reporting dashboard, you should also have access to Journey Assignment. However, if you do not have access to Journey Assignment, please contact your Sales or Partner Experience representative. Alternatively, you can submit a support ticket via the Contact Us section under the Accounts tab.

To assign a journey to your team, please follow these steps:

1. Click on the thumbnail of the journey you want to assign to your team.
2. Click on the "Explore" button located in the bottom sheet of the journey.
3. If you have been given the assign privileges, you will see an "Assign" button in the top right corner of the journey overview page.
4. Click on the "Assign" button and choose the department, role, or specific users to whom you want to assign the journey.
5. Confirm the assignment.

If you encounter any issues during this process, please reach out to our support team for assistance.

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RockED empowers users and managers to effortlessly distribute targeted guides across your dealership and dealership group.

To effortlessly distribute targeted guides across your dealership and dealership group, follow these simple steps to share a guide with your team:

1. Access the guide you wish to share.

2. Navigate to the guide page and locate the "share" button.

3. Choose the dealership, department, role, or specific user you want to share the guide with.

4. Enhance your message by selecting one of our ready-made templates, then share the guide with ease.

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RockED comes fully equipped with a powerful reporting feature that empowers managers to effortlessly track and monitor their team's progress within the app.

To gain access to the reporting dashboard, you will need authorization. If you're having trouble locating the Dashboard Icon on the bottom menu, don't hesitate to reach out to your Sales or Partner Experience team for assistance in configuring your reporting access. Alternatively, you can easily submit a support ticket by using the Contact Us feature found in the Account Tab.

Once you've successfully located and clicked on the Dashboard icon, you'll be able to view a comprehensive summary of RockED scores across all the dealerships in your group.

By default, the RockED scores are displayed for the past four calendar weeks, but you have the flexibility to change the time period simply by clicking on the filter tab.

For a deeper dive into the details, simply click on the View Details button under a specific dealership. This will allow you to access the user-level details and gain valuable insights into the breakdown of your consolidated RockED Score.

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The RockED reporting module offers managers the ability to effortlessly export user usage details as an excel file. Simply click on the download icon located on either the dealer group summary screen or the individual dealer reporting screen to export the usage data.

The exported reports will reflect the dealer and time period filters currently applied in the reporting dashboard. It's crucial to keep in mind that the excel export will be delivered to the email address associated with the RockED app login.

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Managers with reporting privileges can monitor the educational content that a specific user is engaged in. To access the user's learning history and rewards, you must have access to the reporting dashboard. If you are not granted access to the reporting module, please contact the RockED Sales/Partner Experience team for assistance. Alternatively, you can submit a support ticket through the Account tab's Contact Us feature.

If you have access to the reporting dashboard, follow the below steps to view a particular user's learning history: 
1. Go to the user's dealership reporting screen and click "View Details."
2. In the Activity/Consistency Score tab of the reporting dashboard, find the user's card by scrolling down.
3. Click on the user's card to access their profile.
4. Scroll down to view the chronological learning history of the user.

The RockED score is an essential metric that gauges the level of RockED usage and engagement within your dealership. With a range from 0 to 300, the RockED score can be generated for various time periods to suit your convenience. By default, the reporting dashboard displays the RockED score for the past four calendar weeks. This comprehensive score consists of three vital components:

1. Activity Score: This measures the percentage of onboarded learners who have actively participated and learned at least once during the selected time period. Scale: 0 to 100.

2. Consistency Score: This evaluates the percentage of learners who consistently return to the app throughout the reporting period. If your entire team engages in learning every day within the reporting period, your consistency score will be a perfect 100. Scale: 0 to 100.

3. Management Score: This assesses the level of engagement from store and department managers within your dealership. Currently, management engagement is determined by the guides shared by managers. Scale: 0 to 100.

It's important to note that your dealership's consolidated RockED score is not a mere sum of the different sub-scores. Each score carries a different weightage in the final score, with the Activity Score holding the highest weightage.