Focus On You

*PRO TIP* Play this at the beginning and end of your meeting!

Watch (5 mins)

Watch this MOTIVATIONAL video!

Ask (5 mins)

• "What is your best success story?"
• "When was the last time you shared a success story with your customer?"

Discuss (5 mins)

• Allow the group to share their thoughts on the video.
• Ask the group: Think about a time they solved a problem for a customer, what was the outcome?
• Share: Having a SUCCESS STORY to share with customers can build confidence in you. Remember, you need to sell yourself every day to your customers. Using your success stories as a building block can help you do that!

Do (5 mins)

*Supplies Needed*- Piece of paper, pen

• Today we will develop your SUCCESS STORY to share with your customers.
• Hand out a piece of paper to all teammates.
• (READ ALOUD) Think about a time you solved a problem for a customer, what was the outcome? This is a success story. Now it’s time to put your success story on paper. Your SUCCESS STORY must include:
  • A problem a customer had
  • A solution you gave them
  • A tangible benefit for the customer

*Remember, this is something you’ll need to be able to repeat to a customer, so make sure it makes sense*

• Give the team 5 mins to write down their SUCCESS STORY.
• Now ask everyone to partner up with a teammate. Let everyone know that each teammate must role-play their SUCCESS STORY then give them 5 mins to complete the role plays.
• Set a timer for 5 mins.
• Begin role-play.
• Float around the room to make sure all partners are roleplaying.
• When 5 mins are up, ask for a volunteer to come up and share with the team their SUCCESS STORY.

BONUS: Give a gift card to the person who volunteers. If you struggle with participation during role plays, make this gift card a more significant amount than normal! This should encourage future participation.

Review

• Your success stories are the backbone of your business. They help you stand out from other businesses and show off what makes YOU special!
• Remember, SUCCESS STORIES are effective for building confidence in new relationships or when trying to convert lapsed ones back into buyers.

Sign off: Release the group with a positive message like: